top of page
Refunds & Cancellations
Refund Policy
We aim to ensure your satisfaction with your purchase from Shop Agrene. However, if you are not satisfied, you may request a return within 7 days of receipt of the item. Items must be returned in their original condition and packaging, with all tags attached.
Non-Returnable Items
Due to the nature of thrifted and vintage items, all sales are final unless the item is significantly not as described. Items marked as "Final Sale" or purchased during a sale event are not eligible for returns or refunds.
Cancellation Policy
Orders may be canceled within 24 hours of placement, provided they have not yet been shipped. After this period, cancellations are not allowed.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment. The refund amount may take an additional 7-10 business days to appear in your account, depending on your bank’s policies.
Shipping Charges
Please note that shipping charges are non-refundable, and the customer is responsible for return shipping costs.
International Shipping
At this time, we do not offer international shipping. We ship exclusively within India.
Damaged or Incorrect Items
If you receive an item that is damaged or not as described, please contact us within 48 hours of delivery to resolve the issue.
bottom of page